We appreciate your business and are here to make your shopping experience with us seamless and enjoyable. Here's some information on placing and managing your orders with INDIE BEAUTY LIVING:
PLACING YOUR ORDER:
- Simply add the items you want to your shopping bag while browsing our catalog.
- Once you're ready to proceed, click on the shopping bag and click "checkout".
- Provide us with your delivery information and select your payment method.
- Your order will be shipped within 4-14 business days.
- If you need any assistance, our IBL support team is always available to help!
UPDATING YOUR ORDER:
- If you need to update your order and it has not
yet been fulfilled, please email us at indiebeautyliving@gmail.com with your order number and the desired changes.
- Unfortunately, we may not be able to update your order if it has already been fulfilled.
CANCELLING YOUR ORDER:
- We apologize but as our team works quickly to fulfill orders, we may not be able to cancel your order upon request.
- All sales are final, but if you have any issues with your order, please email us at indiebeautyliving@gmail.com with your order number and we will do our best to assist you.
REFUSING YOUR SHIPMENT:
- If you choose to refuse your shipment, you will be responsible for the return shipping fee charged by INDIE BEAUTY LIVING.
- This fee is dependent on your country. If you need to adjust your address, please email us at indiebeautyliving@gmail.com before your order is shipped.
ORDER STATUS:
- You will receive an order confirmation email within 15-30 minutes of placing your order.
- After your order has shipped, you will receive a shipping confirmation email.
- Your order will be fulfilled within 3-5 business days (excluding weekends and holidays).
- If you do not receive an order confirmation, please contact our IBL support team to verify your email address.
RETURNS & REFUNDS:
- At this time, INDIE BEAUTY LIVING does not accept returns.
- If you have any problems with your items, please email us at indiebeautyliving@gmail.com and we would be happy to help.
- For damaged products, we will require a photo of the damaged item. If it is proven to be faulty, you can return it for repairs or store credit, but shipping charges and duties are ineligible for refund.
If you have any other questions or concerns, please feel free to reach out to us at indiebeautyliving@gmail.com or via phone at 5199432211. We're here to help!
Can I track my order?
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Where do you ship to?
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What are your shipping rates?
Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!